Job Summary

The Improvement Analyst position in UCSF Health’s Strategic Improvement Office is responsible for assisting the transformation of clinical and operational processes by accessing relevant health system data sources (including APeX EMR data) and providing analytic insight of areas of improvement. The Improvement Analyst brings analytic skills to bear on largely unexplored or misunderstood financial, quality and operational data to develop insights on where and how to focus organizational or departmental improvement efforts, and to evaluate if/how improvement efforts are affecting performance indicators and outcomes.

They use knowledge of financial, clinical systems and industry practices to turn generalized opportunities into specific tactics, and advises operational leaders and their teams on how to connect key metrics to the work performed. In collaboration with improvement teams, the Improvement Analyst will be part of a systematic approach to enhancing the quality of patient care, using evidence-based practices and critical thought to improve systems, processes, and patient outcomes. 

The Improvement Analyst has strong technical skills with a variety of data sources and architectures, has been involved with complex projects, and has experience to understand and communicate with non-technical users. Projects involve relationships with a variety of teams, including physicians, nurses and frontline staff, Business Intelligence and IT, Quality, Population Health Analytics and Decision Support Services: interest and excitement in partnership across the continuum is critical.

Healthcare reform and systems management paradigms have driven a substantial increase in the variety and volume of data; this is a growth-oriented opportunity to implement healthcare analytics at UCSF Health and transform the way we deliver care.

Required Qualifications

  • Three to five years experience in business intelligence reporting, data mining, data analysis, and/or statistical analysis
  • Bachelor's degree in quantitative social science, management information systems, or related area, and / or equivalent combination of experience / training
  • Thorough knowledge of business intelligence functions, analytics, industry standards and best practices
  • Highly proficient in all MS Office Suite (Word, Excel, PowerPoint, Access), database applications, and analytical software (such as Tableau, R, or others)
  • Strong critical thinking and problem-solving skills to manage complex information, assess problems, and develop and effective solutions
  • Strong written and verbal communication skills with the ability to convey complex information in a clear, concise manner; ability to produce high-quality reports and documentation
  • Strong interpersonal skills for effective collaboration with a broad range of professional and technical staff
  • Proven ability to serve as a technical resource providing advice and counsel on business intelligence issues
  • Strong initiative and ability to work independently as well as in a team environment
  • Detail oriented, with ability to manage time and organize competing priorities
  • Discretion, confidentiality, tact, and ability to deal with sensitive data involving patient health information
  • Ability to demonstrate excellent judgment, attention to process and detail
  • The flexibility to orient and work at all UCSF Medical Center locations

Preferred Qualifications

  • Master’s degree in statistics, epidemiology, public health, operations research, computers/systems engineering or other relevant field OR equivalent work experience
  • Certified in at least one Epic Clarity module (preferred: Ambulatory or Inpatient)
  • Thorough knowledge of relevant internal databases, BI applications and tools, such as APeX/Epic
  • Proficient in SQL programming
  • Familiarity with health care environment


Last updated by Janet Umenta Aug 8, 2018.

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