MSW at Institute on Aging in San Mateo, CA


Institute on Aging works to enhance the quality of life for adults as they age by enabling them to maintain their health, well-being, independence and participation in the community.  We serve a diverse population of older adults and disabled adults by providing innovative, community-based programs that enable our clients to live at home for as long as possible. We serve as an essential partner in the continuum of care by providing health services, social and emotional support, and education and advocacy.

Provides intensive case management services for a caseload of 12-15 high risk Health Plan of San Mateo members. Responsible for the assessment of clients with multiple medical and psychosocial needs. Plans for and monitors services and interventions ensuring provision of quality care.


  • Conducts comprehensive assessments and on-going re-assessments of the client including psycho-social, physical and mental health, environmental and spiritual needs. 
  • Writes comprehensive assessments. Based on assessment information with the client develops and initiates the Community Living Plan, which is client-centered, comprehensive and consistent with program guidelines and policies and procedures. 
  • Conducts home visits, acute hospital & skilled nursing facility visits, as well as escorts clients to medical and other appointments as clinically indicated. 
  • Identifies, arranges for, and monitors appropriate community services based on a good knowledge of Medicare, Medi-Cal, and other entitlement programs. 
  • Establishes and maintains a care management relationship with clients and their informal support network as appropriate, offering respect, dignity and Provides crisis intervention, advocacy, problem solving and therapeutic interventions.
  • Meets with clients at least monthly, and more often as clinically indicated. Reviews and modifies their Community Living Plan on an ongoing basis. 
  • Documents via progress notes all case management activity regarding identified problems within 24-48 hours, adding any new problems to the Community Living Plan, as needed.
  • Maintains required paperwork and follows a clear, concise, and consistent system of charting to allow for continuity of care.
  • Ongoing evaluation for client Purchase of Service needs and follow-up to determine if services have been provided in a timely manner. 
  • Educates clients and informal support network about resources.
  • Establishes and maintains open and effective communication with community providers, including physicians and other health care and social service workers. Provides appropriate information on all significant aspects of individual client care and program operations, while maintaining necessary confidentiality. 
  • Monitors the quantity and quality of the services provided by other involved providers. 
  • Working closely with the team, continuously evaluates the clients' ability to remain safely at home; coordinates placement as appropriate, according to program guidelines. 
  • In collaboration with the client, caregiver, and involved services, terminates clients when appropriate. Documents the process as required. 
  • Participates in research studies and data collection, as required. 
  • Participates in and promotes ongoing efforts towards Continuous Quality Improvement. 
  • Attends and actively participates in team and program meetings, activities and problem­ solving endeavors; contributes to open lines of communication within the team. 
  • Utilizes supervision appropriately; maintaining open lines of communication and providing updates on caseload activity. 
  • Actively incorporates the ethical and legal standards of the National Association of Social Workers into all aspects of interactions with others. 
  • Understands and applies the regulatory and procedural requirements of the Institute on Aging.
  • Attends continuing education classes and/or in-service training to increase knowledge, skills and attitudes related to case management, gerontology, family and community systems and other areas relevant to the client population. 
  • All other reasonably related responsibilities as assigned. 


  • M. S.W. (Master’s in Social Work) degree required.
  • One year working with disabled adults and/or older adults required.
  • Experience with and understanding of the medical and psychosocial problems of functionally impaired adults and older adults.
  • Exceptional communication and presentation skills relating to functionally impaired adults and older adults, their support systems and teams of health professionals. 
  • Demonstrates case management skills and experience in the community health care delivery system. 
  • Detail oriented with good problem-solving skills and the ability to prioritize multiple tasks. 
  • Computer literacy required. 


  • LCSW preferred.
  • Experience working with individuals with mental and/or behavioral health diagnoses and substance abuse disorders highly desired.

Institute on Aging reserves the right to revise job descriptions or work hours as required.
IOA is an Equal Opportunity Employer: minority/female/disability/veteran

Links to apply below:

Last updated by Neha Sharma Feb 27, 2018.

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