MedServe NC Program Director Position - North Carolina

MedServe NC Program Director Position 

The Organization  

MedServe is a nonprofit organization with a mission to immediately improve the health of communities and vitality of primary care practices while exposing tomorrow’s most promising future physicians to the great potential for community impact possible through primary care practice in “medically underserved” communities.

MedServe was founded in 2015 and has 12 fellows in 9 clinics across North Carolina, from Hayesville in Clay County in the west to Williamston in Martin County in the east. The organization is supported by a fiscal sponsorship of the Area L North Carolina Area Health Education Center (AHEC), and funding base of ~$200K from the NC Department of Health and Human Services, Blue Cross Blue Shield of North Carolina, and the Kenan Charitable Trust.  MedServe has been actively supported by both Duke University’s Center for the Advancement of Social Entrepreneurship (CASE)and the University of North Carolina-Chapel Hill’s CUBE.  

MedServe has grown on an exponential trajectory, from napkin idea to existing program in one year. It has received strong support both from primary care clinics and interested young people. The organization is at a crucial crossroads moment where it has an opportunity to expand from pilot to a growing, state-wide organization. 

The Team 

MedServe is currently supported by a team of 6 active volunteer staff: 

  • Co-founder / Executive Director: Anne Steptoe, currently a student at Brown University Medical School / Fuqua School of Business, coordinates Fellow recruitment, clinic recruitment, fundraising and marketing activities.
  • Co-founder: Patrick O’Shea, currently a student at UNC School of Medicine / Fuqua School of Business, coordinates Fellow curriculum creation and implementation, and assists with clinic recruitment and other operational activities as needed.
  • Franklin Niblock, currently a student at UNC School of Medicine / Gillings School of Public Health, provides support for clinic recruitment and outcomes metric tracking.
  • Melissa Bebb, currently a student at Fuqua School of Business, provides support for clinic and Fellow recruitment.
  • Priyanka Venkannagari and Laura Guidera, currently students at Duke University, provide support for Fellow recruitment, alongside a group of undergraduate Campus Ambassadors at other universities. 

 The Role  

The organization is seeking to hire its first paid staff member – a Program Director for North Carolina to manage the day-to-day operations of the North Carolina chapter of MedServe during a critical stage of its development.  At its core, the Program Director (PD) role is an executional one, providing stability and constancy of action to move the organization forward. To be successful, a PD must be a creative and critical thinker with the ability to maximize the impact of their work and be operationally efficient in a small but ambitious organization. This individual must be comfortable in an entrepreneurial environment and possess an exceptionally high level of personal responsibility for achieving ambitious results.  

Our Program Director will be interested in not only continuing the practices that have thus far garnered consistent accolades from our current base of supporters, but also in expanding the impact of MedServe through entrepreneurial, game-changing strategies and tactics to achieve that spread. 


Responsibilities include but are not limited to: 

Strategy and Organizational Management (50%)  

  • Working closely with the Executive Director (ED) to create & execute regional operating plans, ensuring that the region maximizes opportunities, meets its goals & significantly grows funding while building long-term sustainability. This includes setting monthly goals and work-plans for periods in which the ED will have reduced hours for the program 
  • Developing & executing pitches, strategies & tactical plans to achieve donor segment goals  
  • Prioritizing key actions for the ED to take in soliciting & stewarding donors via external meetings, events and correspondence and team preparing/supporting ED to execute these 
  • Stewarding regional advisory board management, including helping to set a strategic vision for the advisory board’s role in development, preparing for and participating in board meetings, managing board members on specific activities, and corresponding with board members  
  • Managing ongoing human capital needs of the organization as volunteer staff transition to other activities to ensure continued reasonable distribution of operational workload, serving as chief human capital officer in months when ED is working clinically 

Operational Responsibilities (50%)  

  • Participating in Fellow recruitment and selection and helping to prepare/support ED for similar activities 
  • Helping to organize and lead Fellow Training Institute and Quarterly Skills Summits 
  • Participating in clinic recruitment, including outreach phone calls and clinic site visits 
  • Providing quality assurance support to clinics and Fellows as needed throughout their placement 


Prior Experience  

  • Fundraising experience  
  • Healthcare experience, ideally exposure to outpatient or primary care medicine
  • Management of a team of 1-3 professionals or a comparable level of responsibility within a small organization 
  • Program management and program development 
  • Organizational practices and structures 
  • Support of interns and/or service corps members 

Skills / Personal Attributes 

  • Strategic thinker who sees the potential for MedServe as a program & organization and is willing to work towards that vision with the enthusiasm of an early organization employee 
  • Comfortable with the ambiguity of a small entrepreneurial organization & flexible & lean in your operation of core organizational activities 
  • Skillful manager of people & operations, including managing up to the ED, advisory board members & other champions 
  • Proficient in Microsoft Word, Excel, PowerPoint 
  • Passionate about our mission and knowledgeable about health inequity and the primary care workforce shortage in North Carolina 
  • Familiarity with the philanthropic landscape in NC

Work Demands  

  • Ability to travel across the region (5-6 times per month during peak months) 
  • Ability to work out of our regional base in the Triangle area and willingness to work from home or in “lean” manner, with frequent virtual team meetings 
  • Occasional weekend and evening work required 

Apply Now 

To be considered for this role, please send Anne Steptoe ( your resume, a cover letter detailing your interest in the position, and your salary requirements. Priority will be given to applications received by X date. 

MedServe encourages applications from individuals of all ethnic, racial, and socioeconomic backgrounds for this position. We are committed to maximizing the diversity of our organization, as we want to engage all those who can contribute to our mission. We are committed to providing equal employment opportunities to all qualified individuals and do not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics (or those of a family member) or any other basis prohibited by applicable law.  

Benefits and Salary 

This position is slated as a half-time position for the first year, with full-time employment and benefits expected in the second year of employment. This structure is in keeping with the small, entrepreneurial nature of the organization and the growing size of the organization and, therefore, staffing requirements. 

This job description reflects MedServe’s assignment of essential functions and qualifications of the role. Nothing in this herein restricts management's right to assign, reassign or eliminate duties and responsibilities to this role at any time. 

Last updated by Helen Harrison Apr 11, 2017.

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