Program Coordinator - Center for Care Innovations

Program Coordinator

Organization Description

The Center for Care Innovations (CCI) is a non-profit organization that provides creative, high quality, strategic design, implementation and project management for its partners. CCI serves those who are building and strengthening California’s health care safety net.

  • We are thought leaders providing clear, unbiased and reliable research and evaluations on what works and what’s next for our field.

  • We are facilitators hosting a collaborative search for solutions that will improve healthcare delivery and move the safety net from last resort to first choice for the underserved.

  • And we are grantmakers - offering critical resources to service providers in the field.
    We are a nimble team with an excellent track record of helping connect our partners with ideas, 
    content experts and new resources.

    The Tides Center is a nonprofit organization based in San Francisco that works with individuals, groups and funders to implement and accelerate positive social change in the nonprofit sector. As a project of Tides, CCI receives operational capacity, program design and grant-making support as well as opportunities for shared learning and knowledge creation with Tides’ other projects and initiatives.

    For more information, please visit Position Summary

    The Program Coordinator has at least one year of work experience in a related role with familiarity with the industry and/or the organization. At this level, the employee will play a support role, as well as expand their responsibilities to include more complex tasks, support multiple programs, and work more autonomously.

    The Program Coordinator will be involved in the design and delivery of projects. The Program Coordinator will engage in program management and oversee activities that may involve program research, implementation, data and measurement. This role is different from the Administrative Assistant by level of autonomy and ability to take on more complex tasks related to program implementation.

    The Program Coordinator is an exempt position with will report to a Senior Manager or Director, as appropriate. Exempt employees are expected to work the appropriate and necessary time in order to complete key assignments and related tasks on schedule.

Essential Duties and Responsibilities

  • Project Management - Manages day to day activities of specific components of projects. This could include the development, implementation and evaluation of projects and would require producing clear status reports. Responsible for monitoring progress and reporting to program lead.

  • Event Preparation & Support Works closely with Administrative Assistant and program team to help plan and support in-person events. Acts as the primary coordinator for supporting staff and faculty.

  • Program Planning & Preparation- Prepares project documents including agendas, work plans, and needed monitoring tools. Develops strategy to monitor progress, complete gap analyses and presents results and findings to program team. Works closely with administrative assistant to ensure needs of learning opportunities, including on-site events, are met.

  • Facilitation & Troubleshooting- Facilitates meetings as needed and assists with structuring meetings. Identifies problem areas and makes recommendations to program lead for improvement in project.

  • Data Analysis & Presentation- Analyzes data and presents results of research to internal and external stakeholders. Prepares analysis with oversight by Program Managers or Directors.

  • Grants Management & Program Websites- Responsible for coordination and management of activities related to program websites, grants management, and contracts with partners and consultants.

  • Conducts special projects as assigned such as research, data analysis, or assistance with consulting projects.

  • Overnight travel necessary for this position (mostly within California).

  • Actively supports colleagues and leadership with priority projects.

    Knowledge, Skills, and Abilities

  • Strong project management skills, with the ability to plan and execute projects, provide digestible data to make decisions

  • Skilled at using information management tools, including Microsoft Office (especially Excel), Google Docs, Basecamp, online surveys, and basics of building websites.

  • Experience using visual design tools such as Microsoft PowerPoint.

  • Ability to demonstrate sensitivity to and appreciation for diverse viewpoints and different communication styles.

  • Ability to remain flexible while dealing with the changing healthcare and funding environment.

  • Ability to adapt to the changing needs of the organization which may require adjusting schedules to enable attending evening events and offsite meetings.

  • Strong interpersonal, verbal and written communication skills.

  • Experience working with health care data and how it can be used to drive improvements.

  • Ability to work in a team environment with a diverse group of organizations.

    Education and Experience

  • Education - Bachelor's degree

  • Experience - Minimum of 1-2 years in related field

    Organizational Relationships

    In addition to regular working relationships within CCI, this position interacts with outside partners, grantees and others. The quality of the relationships and communications is very important and the overall posture of this position is to be of service. Communications must be timely, courteous, helpful and accurate.

    These relationships include, but are not limited to, our philanthropic partners, grantees, consultants, and other partners.

    Physical Demands

    While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Employee must have the ability to attend meetings, sitting, listening, and computer work up to 8 hours per day.

    Application Instructions

    Please apply by submitting a resume and cover letter expressing your interest in joining the CCI team and why you are qualified for this position. Resume and cover letters should be sent to No phone calls please.

    Equal Employment Opportunity

    Tides is an equal opportunity employer. We strongly encourage and seek applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions.

Applicants with Disabilities

Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application.


Last updated by Helen Harrison Mar 1, 2017.

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