Program Manager - Center for Care Innovations

Program Manager 

Organization Description

The Center for Care Innovations (CCI) is a non-profit organization that provides creative, high quality, strategic design, implementation and project management for its partners. CCI serves those who are building and strengthening California’s health care safety net. 

  • We are thought leaders providing clear, unbiased and reliable research and evaluations on what works and what’s next for our field.

  • We are facilitators hosting a collaborative search for solutions that will improve healthcare delivery and move the safety net from last resort to first choice for the underserved.

  • And we are grantmakers - offering critical resources to service providers in the field.

We are a nimble team with an excellent track record of helping connect our partners with ideas, content experts and new resources.

The Tides Center is a nonprofit organization based in San Francisco that works with individuals, groups and funders to implement and accelerate positive social change in the nonprofit sector. As a project of Tides, CCI receives operational capacity, program design and grant-making support as well as opportunities for shared learning and knowledge creation with Tides’ other projects and initiatives.

For more information, please visit www.careinnovations.org.

Position Summary

  • The Program Manager works with the Director(s) and other key leadership to carry out the strategy and goals of the department. In addition to helping to develop, manage and maintain programs, this position works closely with external consultants, grantees, and other partners.
  • The Program Manager is a critical thinker with excellent project management, facilitation and presentation skills. They are effective at managing deadlines and delegating and managing responsibilities. They understand data and measurement and can help to build measurement strategies for programs. They work autonomously with strong support from their direct supervisor.
  • The Program Manager is an exempt position. Exempt employees are expected to work the appropriate and necessary time to complete key assignments and related tasks on schedule. 

Essential Duties and Responsibilities

  • Project Management - Manages projects from design to completion including participating in developing the program structure and its key components. Oversees the management of the day to day activities of the projects. Manages at least two CCI programs.

  • Program Planning & Preparation- Prepares and manages program resources (i.e. workplans, timelines, charter) and strategy for programs including evaluation of the projects. Monitors progress of the program participants and helps to identify when additional support or pivots are needed in a program.

  • Research & Strategy - Able to research new program ideas, potential partners and directions for developing programs. Advises on strategic direction and actions related to the project.

  • Data Analysis/Presentation- Analyzes data and present results of program progress, evaluation metrics and other CCI related data to internal and external stakeholder. Prepares final reports and presentations.

  • Content Expertise - Builds content expertise in areas in select programs. Works with supervisor to gain the necessary skills to be able to provide insights to program design and development and work closely with grantees to respond to questions.

  • Operational Leadership- Manages project budget in partnership with Director. Trains and mentors staff working on the project.

  • Conducts special projects as assigned such as research, data analysis, or assistance with consulting projects.

  • Overnight travel necessary for this position (mostly within California).

  • Actively supports colleagues and leadership with priority projects.

    Knowledge, Skills, and Abilities

  • Information Management Tools - MS Office, Salesforce, basic knowledge of building websites

  • Demonstrates a positive, can-do attitude focused on identifying solutions to challenges within

    the organization and related to programs.

  • Ability to contribute to programmatic strategy, make presentations, and communicate directly with external partners and stakeholders to move a program agenda to its desired goals and to effectively manage assigned staff and consultants.

  • Ability to demonstrate sensitivity to and appreciation for diverse viewpoints and different communication styles.

  • Ability to remain flexible while dealing with the challenges of a changing healthcare and funding environment.

    Education and Experience

Education - Master's degree in related field

Experience - Minimum of 6 years of health care experience; minimum of 5 years of project management experience; understanding of care delivery issues for safety net health care organizations; experience managing staff

Organizational Relationships

In addition to regular working relationships within CCI, this position interacts with outside partners, grantees and others. The quality of the relationships and communications is very important and the overall posture of this position is to be of service. Communications must be timely, courteous, helpful and accurate. These relationships include, but are not limited to, our philanthropic partners, grantees, consultants, and other partners.

Physical Demands

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Employee must have the ability to attend meetings, sitting, listening, and computer work up to 8 hours per day.

Application Instructions

Please apply by submitting a resume and cover letter expressing your interest in joining the CCI team and why you are qualified for this position. Resume and cover letters should be sent to info@careinnovations.org.

No phone calls please.

Equal Employment Opportunity

Tides is an equal opportunity employer. We strongly encourage and seek applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions. 

Last updated by Helen Harrison Mar 1.

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