Project Coordinator - IHI (Boston, MA)

IHI is a leading innovator in health and health care improvement worldwide. For more than 25 years, we have partnered with visionaries, leaders, and front-line practitioners around the globe to spark bold, inventive ways to improve the health of individuals and populations. Recognized as an innovator, convener, trustworthy partner, and driver of results, we are the first place to turn for expertise, help, and encouragement for anyone, anywhere who wants to change health and health care profoundly for the better. Learn more at

As an integral IHI team member, the Project Coordinator is responsible for supporting Project Managers and Directors by assisting with tasks as needed for the management of all activities in a portfolio of projects. The Project Coordinator works closely with internal IHI teams, faculty, and customers (individuals and organizations) to ensure delivery of the most effective and efficient programs and services to drive the improvement of health and health care outcomes worldwide.

Position Responsibilities:

  • Manage logistics effectively and efficiently for programs and offerings
  • Plan, monitor and disseminate project communications in a timely manner
  • Manage scheduling and coordination of in-person meetings, teleconferences, and web seminars
  • Arrange information and files in a useful manner
    • Support project team to design, develop, and drive program workplans to achieve desired results
  • Work with faculty and other project staff to ensure coaching/teaching materials are edited, uploaded and shared with appropriate audiences and teams in a timely manner
  • When appropriate, support the planning and creation of written materials such as newsletters, slides, and other project documents
  • Develop and foster relationships with customers, partners, and faculty
  • Act as a key liaison/communication link between project teams (Project Manager, Director, Faculty, Improvement Advisor, IHI staff), IHI Management, customers, and other IHI departments
  • Manage contracts with faculty and facilitate contracting, addendum, and renewal processes
  • Update project website and/or intranet page as appropriate
  • Act as a "steward of improvement"'use quality improvement tools to continuously improve all processes
  • Provide assistance to Project Manager or Director in facilitation of internal and external project meetings (when appropriate) to meet desired outcomes
  • Manage basic project budgets or support budget management when appropriate


Position Knowledge, Skills, and Abilities:

  • Ability to multi-task and prioritize, establish timelines and meet deadlines
  • Highly organized and skilled at managing numerous details for multiple projects
  • Ability to accurately process detail-oriented work
  • Ability to complete tasks effectively and accurately in a timely manner
  • Ability to organize and plan work so that the most critical tasks are addressed first
  • Ability to anticipates needs of a project/department and works to meet those needs
  • Dedicated to meeting the expectations and requirements of internal and external customers
  • Advanced problem-solving skills, ability to think quickly, identify potential solutions, and implement plans/structures for accomplishing work
  • Ability to work independently with minimum guidance, when necessary
  • Answers emails and requests promptly
  • Excellent interpersonal communication (verbal and written)
  • Willingness to work in teams
  • Strong interest in self-development
  • Capable of remaining composed under pressure
  • Ability to work in a small, fast moving, and at times, intense environment
  • Ability to read and interpret basic project budgets 

Position Qualifications: 

  • Bachelor's degree or equivalent work experience required
  • Previous work experience in a professional environment
  • Proficiency with Microsoft Word, Excel and PowerPoint required
  • Experience or knowledge of health care helpful

IHI is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, political beliefs, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation to complete our application, please let us know.

Last updated by Neha Sharma Sep 15, 2018.

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