Vice President, Ambulatory Care Services - Alameda Health System

Job description

Job Summary:
As the Vice President of Ambulatory Care, you will report to the Chief Administrative Officer of Ambulatory Services and be responsible to steward and implement strategic and tactical plans for a number of key initiatives in Ambulatory Services. You will optimize operational efficiencies, revenue cycle management, practice management, network development, and resource management for ambulatory care delivery at Alameda Health System. You will lead all aspects of operations for Ambulatory Services across both specialty and the Federally Qualified Health Center (FQHC) primary care clinics. You will drive improvements in the quality and value of care provided in conjunction with the CAO of Ambulatory, Department Chairs, Medical and clinical Staff and administrative leads.

Duties & Essential Job Functions:
NOTE: The following are the duties performed by employees in this classification, however, employees may perform other related duties at an equivalent level. Not all duties listed are necessarily performed by each individual in the classification.


  • Ensure high-value clinical care delivery across ambulatory services by ensuring strategic and organization alignment through planning, implementing and oversight of the AHS primary care and specialty care clinics. Assist in the transformation efforts to improve primary and specialty care, in concordance with County, State and Federal policies and procedures.
  • Execute models of care, e.g. medical home, that facilitate AHS's transformation into a population-health focused organization.
  • Responsible with the CAO of Ambulatory Care Services to develop and prepare annual business plans and budgets to ensure business goals and quality targets are achieved.
  • Interact closely with AHS leadership, key physician partners and other stakeholders in the development and implementation of necessary operation systems and procedures. Optimize flow through the patient continuum of care including patient flow from hospital-based services to primary and specialty care.
  • Manage all primary and specialty care managers and some ancillary service managers, ensuring day to day accountability and high performance; ensures appropriate performance evaluation of all subordinates.
  • Direct the preparing of the annual budget for Ambulatory Care Services, and ongoing monitoring of financial performance across the division. Develop, maintains and manage ambulatory clinic budgets and costs through the responsible use of planning and control systems which include taking into consideration forecast levels of operations, cost effective utilization of resources and realistic financial variances
  • Steward any clinical and financial system implementations.
  • Maintain an effective working and interpersonal relationship with the medical personnel, administrative personnel, hospital systems, and patients in order to achieve maximum operational effectiveness and customer satisfaction.
  • Develop operating policies and plans new programs involving the delivery of new or modified services to comply with improved methods of operation and to keep abreast of changing requirements. Recommend improvement of clinics physical facilities, including construction or renovation of structures and purchases of new equipment.
  • Oversee the full compliance with applicable standards for the licensure and accreditation of the ambulatory health care system by exercising management audit and control consistent with applicable laws, organizational policies, procedures and programs.
  • Oversee the proper administrative control and procedures in such areas as inventory equipment, requisitioning and storage of supplies. Ensure the effective utilization of existing resources.
  • Negotiate and monitor contractual agreements for physicians' services, consultant services and other services as required.
  • Maintain effective working relationships with the medical and professional staff by collaborating on administrative activities and policy matters of mutual concern. Work in partnership with the medical staff to accomplish the mission of Alameda Health System and its freestanding and hospital-based clinics.
  • Oversee growth strategies involving physician recruitment and practice acquisition as well as other marketing and business development initiatives in accordance with the AHS Ambulatory Care strategic plan and ensures the promotion of positive community relations.
  • Meet with the members of the community, other County, State or Federal officials on matters of mutual concern; and promotes a better understanding of hospital and clinic programs and assists in meeting community needs. Provides educational opportunities to patients, community groups, hospital employees and professional staff that promote hospital and clinic goals.


Required Education: Master's degree in Management, Public Administration, Health-related field or business administration, or equivalent experience.

Required Experience: 5 years of progressive management in a multisite outpatient clinic setting or similar healthcare organization. Experience working in in a safety-net, public institution or FQHC healthcare clinic environment with a demonstrated experience of health care policy, revenue management and reporting.

Preferred Experience: 8-10 years of increasingly complex managerial experience with an accredited acute care hospital, multisite outpatient clinic setting or similar healthcare organization. Experience working in in a safety-net, public institution or FQHC healthcare clinic environment with a demonstrated experience of health care policy, revenue management and reporting.

Last updated by Helen Harrison Jun 15, 2017.

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