What Is It Like Being a Patient Navigator? Interview with Emmanuel Ofori HCC '16:

Happy Summer! We are highlighting entry-level positions in healthcare that can help jumpstart your career. We are happy to have Emmanuel Ofori to the MyHCN blog. Emmanuel graduated from CUNY City College in 2016. He did a summer internship with Health Career Connection at NYC Correctional Health Services at Rikers Island. Emmanuel is now a Patient Navigator at New York Langone Health. Emmanuel shares what his days looks like as a Patient Navigator and advice he would give to applicants.

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MyHCN: What attracted you to your position as Patient Navigator?

Emmanuel Ofori: The idea of working with different clients almost every week and learning how the NYU Langone Healthcare system works attracted me to my position as a Patient Navigator.

MyHCN: What are your day-to-day duties?

EO: My day-to-day duties include outreaching to clients/patients about MyChart and RateMyHospital services in the clinic; calling, outreaching and setting up appointments for clients regarding colon cancer screenings; escorting clients to their medical appointments and setting up transportation for them; constructing notes via EpicCare concerning patient encounters including their appointment status, what they received from their healthcare provider (i.e. prescriptions, documents, etc.), their next appointment date and location, and other documentation that they need.

MyHCN: What is your favorite thing about your job?

EO: My favorite thing about my job is going out in the field and escorting clients to their appointments while also learning as much about the particular clients I have to accompany.

MyHCN: What are some lessons you have had to learn on the job?

EO: Some lessons that I have learned is to always take initiative and not wait around for things to happen and also to be enthusiastic about what I do since clients depend on us staff at the end of the day for their services.

MyHCN: What is a memorable experience you have had while working at NYU Langone?

EO: In one of my escorts, I had to accompany a homeless client to an appointment where he was going to have chemotherapy. At first the client was worried about who was going to accompany him to the appointment and back, however because I set up transportation to escort him and back, the client was grateful for the services and was not as anxious after his procedure.

MyHCN: Has working influenced your career aspirations? If so, how?

EO: This job influenced my career aspirations because as a future doctor, I learned how to communicate effectively with clients at different clinics via outreach, advocating, and escorts, while also helping such clients get the services that they need.

MyHCN: What advice would you give to recent graduates about getting your first job?

EO: One advice that I would give to recent graduates is to fully do some research about the desired position and the company that they want to work at.

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