Apply Here!

Docent Health, a venture-backed health care & technology start-up based in Boston, is innovating health care by putting humanity at the center. We help health systems build and retain lasting patient relationships by treating everyone as high-value customers.

Our team of patient navigators (called Docents) manage patient needs, answer questions, and always put people first.

When executed correctly, “great care” coupled with “great experience” results in happier patients, better clinical outcomes, and improved communication between patients and the hospitals that care for them. Join us on our journey to improve lives and revolutionize health care!


Our Virtual Docents support patients digitally and over the phone by embodying our mission of improving care and healthcare delivery with every interaction. Everyone works from the comfort of their own home. We are looking for another positive, hardworking, and empathetic person to help us expand our reach. 

Virtual Docents are Responsible for: 

  • Conducting outreach via phone or text to prepare patients for their hospital/clinic visit and ensure they’re settling in well at home after their visit
  • Serving as a single point of contact for patients as they navigate sometimes difficult health care systems
  • Presenting a warm, open presence for patients during every interaction 
  • Serving as a hub for all questions – quickly answering non-clinical inquires and directing patients to the right resources within and outside of the hospital/clinic
  • Acting as an ambassador for patients and collaborating with their care team on patient preferences and concerns
  • Documenting patient preferences, questions, and issues in Docent’s app while respecting privacy laws for patient protection (HIPAA)
  • Maintaining positive working relationships with patients, their families, & care teams
  • Partnering with Docent Health’s team to build out knowledge-base and service offering while supporting patients

 Education and Experience Required:

  • Polished written & verbal communication skills 
  • Great at listening and empathizing 
  • Resourcefulness and problem-solving skills. We often need to be creative and think on our feet!
  • Excitement to learn & master new technology
  • Goal oriented – you’re motivated to deliver consistent, high-quality service
  • Collaborative, yet confident in your ability to work independently
  • Spanish language skills a plus

Last updated by Neha Sharma Sep 9, 2019.

Job Opportunities

Senior Manager of Finance and Operations

Created by Janet Umenta Oct 17, 2019 at 11:47pm. Last updated by Janet Umenta Oct 17, 2019.

Managerial Consultants and Senior Consulting Associates

Created by Janet Umenta Oct 17, 2019 at 5:52pm. Last updated by Janet Umenta Oct 17, 2019.

Health Homes Care Coordinator San Francisco, CA

Created by Janet Umenta Sep 13, 2019 at 7:39pm. Last updated by Janet Umenta Sep 13, 2019.


Looking for extra help on your Statement of Purpose?

Need advising or coaching on the application process?

MyHCN can read and review your essay, and provide one-on-one advising.

Contact us at


Statement of Purpose Review & Coaching Services

Coaching services are now available to you build and navigate your authentic health career plan. 

If you are currently applying to graduate programs, we can help you with your Statement of Purpose! We offer a range of review services, including:

  • Coaching on your writing process and initial drafts
  • One-one-one advising
  • Reviewing your essay and providing feedback

If you would like more information on our Statement of Purpose Review Services, or our other coaching services, please contact us at


Interview Attire?

Started by Richard Bale May 2, 2019. 0 Replies

Hello!There is an interview of mine on the coming Saturday.I need expert advice on what is appropriate clothing to wear at the interview other than a suit?I searched a lot and found that jeggings and dress shirts are good, but before buy it from…Continue

Brain Cancer

Started by Kirk Bretman Mar 27, 2019. 0 Replies

My mom died because of a brain tumor, the doctor told us it can be heredity, so there is a chance that it will pass to me. I am afraid now because of the symptoms, i started to have headaches every morning and it worsens every day. My friend told me…Continue

© 2020   Created by Jeff Oxendine.   Powered by

Badges  |  Report an Issue  |  Terms of Service